maal49 Privacy Policy — How Safe Is Your Data with Us

Maal49 collects two types of information — what you provide directly and what is automatically gathered as you use the platform.

Information you provide directly:

• Full Name (as per National ID)
• Mobile number and email address
• Date of birth and current address
• ID document copy for KYC verification
• Payment details (bKash/Nagad number)
• Messages and complaints submitted to customer support

Automatically collected information:

• IP address & device type
• Browser name and version
• Where you spent time on the platform and for how long (session data)
• Pages you have visited
• Betting & gaming history
• Login date & time

Maal49 uses your information solely to operate the platform and improve our services. Your data is never misused for any purpose.

The main reasons we use your information:

• Account Management: Login, identity verification, and keeping your account active
• Payment Processing: Processing deposits and withdrawals securely
• Ensuring Security: Detecting and preventing fraud, forgery, and unauthorised access
• Support Provided: Helping our customer service team resolve your issues
• Legal Compliance: Compliance with local and international anti-money laundering laws
• Service Improvement: Analyzing which features are used most to make the platform better
• Promotion sent: Sending bonus and offer notifications only with your consent

Maal49 does not sell your data and generally does not share it with third parties. However, there are a limited number of situations where sharing is necessary.

Situations in which your information may be shared:

• Payment Provider: Information required to process transactions via bKash, Nagad, or Rocket is shared with the respective service — solely for the purpose of completing that transaction.
• Game Provider: When you play Live Casino or slots games, session data is transmitted to providers such as Evolution Gaming or Pragmatic Play. These providers also adhere to strict privacy policies.
• Law Enforcement: maal49 is legally required to disclose information under a court order or government directive. In such cases, we will make every effort to notify you in advance, where permitted by law.
• KYC Verification Provider: Trusted third-party services may be used to verify your identity — they are held to the same privacy standards.

Maal49 protects your data through multiple layers of security. Even if one layer is compromised, the others continue to keep your information safe.

Maal49's Security Framework:

• SSL/TLS Encryption: All communication between your browser and maal49 servers is protected with 256-bit encryption — the same technology used by banking websites.
• Database Encryption: Data stored on our servers is also encrypted — so even if someone gains server access, they cannot read your information.
• Firewall & DDoS Protection: Advanced firewalls and DDoS protection are in place to guard against cyber attacks.
• Access Controls: maal49 staff can only access the information required for their specific role — no employee has unrestricted access to all data.
• Regular Security Testing: Third-party security experts regularly audit our systems to detect and address vulnerabilities before they can be exploited.
• Suspicious Activity Detection: Our automated systems monitor for unusual logins and transactions around the clock, 24/7.

That said, no one can guarantee 100% security on the internet — and we believe in being upfront about that. What we can promise is that maal49 upholds the highest industry standards and will act swiftly and notify members in the event of any security incident.

Cookies are small text files stored in your browser. maal49 uses cookies to keep the platform running smoothly and to enhance your experience.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain maal49 features to stop working properly.

As a maal49 member, you have important rights over your own data. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to know what information maal49 holds about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: After closing your account, you may request that certain data be deleted — though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You may object to your data being used for specific purposes.
• Right to Data Portability: You may request a copy of your data in a machine-readable format.
• Right to Opt-Out: You can opt out of marketing communications at any time.

Maal49 does not retain your data indefinitely. Each category of information has its own retention policy.

• Active Account Data: For the entire duration your account remains active.
• Closed account data: Up to 5 years after account closure — required by legal and regulatory obligations.
• Financial Transaction Records: 7 years — in accordance with anti-money laundering regulations.
• KYC Documents: 5 years after account closure.
• Customer Support Conversations: 2 years.
• Website Log Data: 90 days.

Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified.

Maal49 may update this Privacy Policy from time to time — due to changes in technology, new regulations, or updates to our services. For any significant changes, you will be notified in advance via email or a platform notification.

Minor updates will be reflected on this page, and the "Last Updated" date at the top will change accordingly. We recommend checking back from time to time.

For any privacy-related questions or concerns support@maal49.click- contact us. Including "Privacy Inquiry" in the email subject line will help us respond faster.